Indigenous Horizons Supplyworks ("IHS", "we", "us") respects your privacy. This policy explains what information we collect through this website, our online shop and our business, how we use it, and the choices you have.
1. Information we collect
- Information you give us, such as your name, organization, email, phone number, project details and anything else you submit through contact forms, quote requests or email.
- Order and account information, such as billing and delivery addresses, order history and account login details when you buy from the shop or create an account.
- Payment information. Card payments are processed by Stripe. You enter your card details on Stripe's secure form; IHS does not receive or store your full card number.
- Information collected automatically, including IP address, browser and device type, pages viewed and referring pages, collected through server logs and analytics.
2. Cookies
We use cookies and similar technologies to:
- Keep your shopping cart and login session working (these are necessary for the shop to function)
- Protect forms against misuse
- Measure site traffic and ad performance with Google Analytics and Google Tag Manager
- Understand how visitors use the site and manage email communications with Brevo
You can block or delete cookies in your browser settings. If you block necessary cookies, the cart and checkout won't work.
3. How we use your information
- Process, ship and support your orders, including order confirmations and delivery updates
- Respond to enquiries and quote requests and deliver projects
- Send information you've asked for and, where permitted, occasional updates — you can unsubscribe at any time
- Improve our website, products and services
- Prevent fraud and protect the security of our site and business
- Meet legal, tax and accounting obligations
We do not sell your personal information.
4. How we share your information
We share personal information only as needed to run our business, with parties bound by confidentiality or contractual obligations:
- Service providers such as our payment processor (Stripe), shipping carriers, email and marketing tools (Brevo), analytics (Google) and website hosting.
- Manufacturers and project partners, including delivery and installation crews, when needed to fulfil your order or project.
- Authorities, where required by law.
Some service providers may store or process information outside Canada, where it may be subject to the laws of that country.
5. Retention
We keep personal information for as long as needed for the purposes above, including keeping order and payment records for the period required by tax and accounting rules.
6. Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
7. Your choices and rights
Under Canadian privacy law, you can ask to access or correct personal information we hold about you, and withdraw consent to certain uses. To make a request, contact us using the details below. We may need to verify your identity first.
8. Children's privacy
Our website and services are intended for businesses and adults. We don't knowingly collect personal information from children.
9. Changes to this policy
We may update this policy from time to time and will change the date at the top of this page when we do.
10. Contact
Questions about privacy, or a request about your information, can be sent to info@ihsworks.ca, or by mail to IHS, Ohsweken, Ontario, Canada.
Questions?
Contact IHS at info@ihsworks.ca or 1-888-671-3391, Monday to Friday, 8:00 am – 5:00 pm ET.