Manufacturer warranties
Products sold by IHS are covered by the warranty of the company that made them. Coverage and length vary by manufacturer and product — and sometimes by component, such as frames, mechanisms, electrical parts and upholstery. Where available, warranty details are listed on the product page; you can also ask us for the warranty terms of any product before you buy.
IHS doesn't manufacture the products we sell, so we don't issue a separate warranty of our own. Instead, we coordinate warranty claims with the manufacturer on your behalf: you contact us, and we handle the claim with them.
What isn't covered
Warranties generally don't cover:
- Normal wear and tear, including fabric pilling, fading and minor surface marks
- Damage from misuse, accidents, improper cleaning or exceeding weight ratings
- Products modified, repaired or assembled by someone other than the manufacturer or an installer they approve, if that caused the issue
- Use outside the manufacturer's rated conditions (for example, multi-shift use of a single-shift chair)
- Damage in shipping — see our shipping & delivery page instead
The manufacturer's warranty terms decide what's covered for each product.
How to make a claim
- Email us with your order number, the product, and a description of the problem.
- Include photos or a short video, and any labels showing the model and serial number.
- We'll confirm next steps — usually a replacement part, a repair visit or a replacement product, as decided under the manufacturer's warranty.
Questions?
Contact IHS at info@ihsworks.ca or 1-888-671-3391, Monday to Friday, 8:00 am – 5:00 pm ET.