Where we ship
We ship to addresses in Canada only. We can't ship online orders outside Canada.
Shipping costs
Shipping is calculated at checkout from your delivery postal code and the size and weight of your order. You'll see the shipping cost before you pay.
Some large or heavy products are marked as oversized. These carry an additional handling surcharge, which is shown at checkout. Very large orders, or orders with several oversized items, may be moved to a quote so we can arrange the right delivery method.
Processing time
In-stock orders are usually processed within 4–5 business days. Many products ship directly from the manufacturer; when an item isn't in stock, we'll contact you with an estimated lead time before shipping.
Delivery
Standard online orders are delivered by a third-party carrier to the delivery address you provide. Unless your quote says otherwise, standard delivery is to the door or curbside and does not include carrying items inside, unpacking or assembly.
- Make sure someone is available to receive large deliveries and that the carrier can access the address.
- Let us know at checkout or by email about loading docks, elevators, stairs or delivery hour restrictions.
- Tracking information is emailed once your order ships.
Inside delivery, assembly & installation
Inside delivery, assembly, installation and removal of old furniture are available through vetted partner crews and are quoted separately. Request a quote and tell us about your site.
Damaged or missing items
Please inspect your delivery when it arrives. If a box is visibly damaged, note it on the carrier's delivery receipt. Report any shipping damage or missing items to us in writing within 24 hours of delivery, with photos of the product and packaging, and keep the packaging until the claim is resolved. We'll replace damaged items at no cost to you.
Large and quoted orders
For volume orders and projects, delivery terms are set out in your written quote and take precedence over this page.
Questions?
Contact IHS at info@ihsworks.ca or 1-888-671-3391, Monday to Friday, 8:00 am – 5:00 pm ET.