This website is operated by Indigenous Horizons Supplyworks ("IHS", "we", "us") of Ohsweken, Ontario. By using the site or placing an order, you agree to these terms, together with our shipping, returns and warranty policies and our privacy policy.
1. Orders
Placing an order is an offer to buy. We accept your order when we confirm it by email. We may decline or cancel an order — for example, if a product is unavailable, if there's an error in price or description, or if we can't verify payment — and will refund any amount charged.
2. Prices & taxes
Prices are in Canadian dollars. Applicable sales taxes (GST, HST or PST) are calculated from your delivery province and shown at checkout. Shipping charges are shown at checkout; see our shipping policy. We work to keep prices and product information accurate, but if we find an error we'll contact you before shipping.
3. Payment
Online orders are paid by credit or debit card through our payment processor, Stripe. Your card details are entered on Stripe's secure form; IHS does not store your full card number. Organizations with an approved purchase order account can also order on account; those orders are invoiced on the terms agreed when the account was approved. Quoted orders follow the terms in your written quote.
4. Quotes
Written quotes are valid for the period stated on the quote. Where a written quote or signed agreement covers your order, its terms take precedence over these terms where they differ.
5. Delivery, title & risk
We ship to addresses in Canada only. Delivery dates are estimates. Ownership of products and the risk of loss pass to you when they're delivered to the address you gave us.
6. Product information
Product images are illustrations; colours and finishes may look different on your screen. Dimensions and specifications come from manufacturers and may change. If a detail matters to you, ask us to confirm before ordering.
7. Accounts
You're responsible for keeping your account login secure and for activity under your account. Let us know right away if you suspect unauthorised use.
8. Website content
Text, images and logos on this site belong to IHS or our suppliers and may not be copied for commercial use without permission. Links to other websites are provided for convenience; we aren't responsible for their content.
9. Limitation of liability
To the extent permitted by law, IHS isn't liable for indirect, incidental or consequential losses arising from use of the site or products, and our total liability for any order is limited to the amount you paid for it.
10. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
11. Changes
We may update these terms from time to time. The version posted when you place an order applies to that order.
Questions?
Contact IHS at info@ihsworks.ca or 1-888-671-3391, Monday to Friday, 8:00 am – 5:00 pm ET.